How to work with the Support Service

Support service is located at the address https://support.smart-forwarding.com and represents the program environment in which the Parties in the form of dialogue resolve all issues connected with the working.

To submit a request to the support team, you must

• create a ticket on the support website - https://support.smart-forwarding.com/hc/en-us/requests/new
• or create a written request in the form of a regular letter to the email support@smart-forwarding.com

To solve the tasks of the working (with respect to orders, parcels accepted for processing), it is necessary to use the e-mail address on which the account on the site is registered.