For convenient work with the system for managing orders and parcels,there is given a list of definitions.
The client is an independent individual who has reached the age of 18, who has the right and the ability to make purchases through payment means.
Operator of warehouse is a employee of the SMART Forwarding company, authorized to follow the Client's instructions in the SMART Connect system on behalf of the company, as well as to pay for goods and services.
Order is the process of making a purchase on the Internet store by the Customer by himself. It mean that the Customer independently finds the product of interest, buys via electronic payment systems, (eg a credit or debit card, instant transfer systems such as PayPal, LiqPay, etc.), sends to an arbitrary address.
Redemption is the process of making a purchase in an online store by the warehouse operator, but on instructions from the Customer. It mean that the Customer determines what it is necessary to buy (and sometimes specifies where exactly in which store), but the function of payment, sending of goods to the warehouse address is entrusted on the operator of warehouse. In some cases, the purchase process is paid separately in the form of agency fees, the so-called, Commission.
Parcel is a physical box of 3 or 5 layers of cardboard that ensures the safety of orders and redemption.
Commission is a monetary value that expressed in percentages or at a fixed rate for the service rendered.
Consolidation is the process of consolidating orders and purchases into one or more boxes by the Client or the Operator to optimize (reduce) the cost of delivery from the warehouse to the Customer's address.